Terms and conditions

General Membership Information
Your membership is personal, and therefore, class passes and monthly memberships cannot be transferred to, shared with, or used by others. Please update any changes to your personal data, such as name, address, email, phone number, bank details, etc., in our customer system. The membership is binding for both parties for the specified period. You can book classes up to 4 weeks in advance. If you are unable to attend a class, you must cancel 12 hours before the class; otherwise, it will cost you a class pass, or a fee of 100 kr.

Class Pass
All class passes are valid for 12 months – both for classes and personal training. When you book a class, a pass is reserved from your class pass. If you cancel a booking before 12 hours before the start of the class, your pass will be returned to your card, and all is well. After this time, the pass is considered used. If a spot that was canceled too late is allocated to another customer, the used pass will be refunded to your class pass. Personal training sessions must be canceled by 4 pm the day before the appointment; otherwise, it will cost you a pass.

Open Gym Membership – recurring subscription
With a recurring subscription, you pay once a month (automatically via the payment card linked to your profile). You initially commit to 6 months, and after that the membership continues until you choose to terminate it. Termination must be done with one month's notice from your purchase date via an email to your studio.
With a recurring subscription, you can train as much as you want, and you can book up to 7 classes per week. If you cancel late or miss a class, it will cost you 100 kr. in fees. Our recurring membership cannot be put on hold, as the price is set so low that any vacation is at your own expense.

Payment Issues
We frequently experience credit cards linked to a profile expiring, resulting in the monthly payment not being processed automatically. Please remember to update your profile in our customer system when you get a new credit card.

Changes to Prices and Membership Terms
House of Pilates reserves the right to change prices. Any changes will be notified in a reasonable time via our website and an email to our members.

Training and Stay in the Studio
House of Pilates Kolding is a place for everyone. Help us keep it clean and tidy. The studio is, of course, a smoke-free area, both indoors and outdoors. All training and stays at House of Pilates are at your own risk. This applies to both members and guests. During training, you must always wear clothes and socks with non-slip grips (Toesox). Everything can be purchased in the studio. Mobile phones must be on silent during training. If you are expecting an important call, please inform the instructor. Equipment and facilities must be cleaned up and wiped down after each class, and each machine must be placed in a neutral position.

CHANGE
House of Pilates Kolding reserves the right to change opening hours, class schedules, class times, instructors, and class offerings in connection with holidays and general operations. During holiday periods, we may be closed for up to two weeks, typically during Christmas, winter, or summer holidays. Changes will be continuously updated in the class schedule, and for permanent changes, we will inform you on our website, through newsletters, and on Facebook/Instagram.
Ændringer fremgår løbende af holdplanen, og er det permanente ændringer, skriver vi om det på hjemmesiden, nyhedsmail og på facebook/Instagram.

House of Pilates may cancel classes or change instructors/class types on the same day up to 1 hour before the scheduled start of the class if there are fewer than four registered persons for the class.

All training is at your own risk
You are responsible for being in a healthy condition that allows you to participate in activities at House of Pilates. If in doubt, check with your doctor or physiotherapist.

Personal Data/Information/News
By joining, you give permission for House of Pilates Kolding to process and store information about you and to contact you by phone, email, and SMS. This is a good idea so we can reach you if there are any changes to a class you are registered for, or if you are on the waiting list, and we get a spot shortly before the class. On your profile in the customer system, you must actively choose whether you want to receive newsletters from us, and you can always change your mind and opt-out of receiving newsletters by removing your selection.

House of Pilates Kolding keeps your data for up to 5 years after you have stopped unless you wish to have your profile deleted earlier. Contact our studio for this.

Your information is personal and will not be sold to third parties.

We use the MINDBODY booking system, which stores data in the USA and complies with GDPR legislation as of May 25, 2018. The same applies to our email system, MailChimp, which also stores information on servers in the USA and is GDPR compliant.

If you have any questions about your personal data, you can contact your local studio at any time.

You can find instructions for unsubscribing from our newsletters on Mindbody.

CANCELLATION
If you need to cancel a class, it must be done at least 12 hours before the start of the class, otherwise it will cost you a class pass or 100 kr., depending on your membership. This deadline also applies if you are on the waiting list. However, please also cancel if it is less than 12 hours before the start of the class, so that someone else may benefit from your spot. If your spot is taken, we will refund your pass or you will avoid paying an extra fee. This way, we can help ensure that as many people as possible can get a spot in our classes. Cancellations for personal training must be made no later than 4 pm the day before.

Waiting List
If you are on the waiting list and a spot becomes available for you up to 12 hours before a class, you will receive an automatic email to the address provided in the customer system. Remember to remove yourself from the waiting list if you know you can no longer attend the class. If you get a spot but do not want to participate, it will be considered a late cancellation up to 2 hours before the start of the class.

Since Vibeke manually ensures that you receive notification in the last hours, we strongly recommend that you remove yourself from the waiting list if you do not want to be contacted on short notice. As long as you are on the waiting list, we assume that you want a spot in the class. Besides, it doesn't cost anything to be on the waiting list, but if you get a spot in the class, you're caught.

Images and Videos
Classes will be filmed and/or photographed with the purpose of using video and photo material for marketing purposes. As a member of House of Pilates Kolding, you have accepted this by purchasing your membership.
The rights to video and photo material from the classes are owned by House of Pilates Kolding.

Return Policy for Items other than Memberships
There is a 14-day return policy on training clothes, balls, rollers, mats, and other items purchased in the studio. However, the item must be returned in unused condition and intact packaging.